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Go to the shopExchange & Return Policy
We want you to be completely satisfied with your purchase
Our Return Policy
All products purchased from Elvory can be exchanged within 7 days of purchase
Return Window
7 days after you receive a delivery
Eligible for Return
Exchange & Return only acceptable if:
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
- You must notify us within 4 days of delivery by writing to help@elvoryattire.com or by calling at 923006687314.
- Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at help@elvoryattire.com, within 4 days of purchase before any claims can be processed.
Non-Returnable Items
The following items cannot be returned or exchanged:
- The product is damaged because of use.
- The product has tampered.
- Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
- Exchange request is made outside the specified time frame.
- Size issues caused by customers.
How to Return or Exchange
1
Contact Us
Email our customer service team with your order number and reason for return
2
Get Authorization
We'll send you a return authorization number and shipping instructions
3
Pack Your Items
Securely pack your items with all original tags and packaging included
4
Ship It Back
Send the package using the provided shipping label or method
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a trackable shipping method.
Need Help?
If you have any questions about our return policy, please don't hesitate to contact us.
Email: help@elvoryattire.com
Phone: +923006687314.
